'Loyalty'

Domino’s dynamic approach means they are in the top five online brands. When we think of the world’s top online brands, we typically think of eCommerce and technology giants like … read

When a fuel company like Shell, the fifth largest company in the world completely re-structures its loyalty programme in a key market like the UK, it’s an exciting opportunity for all of us … read

If there is one thing key trend in the loyalty industry right now, it’s the sheer number of brands launching, announcing or enhancing their loyalty programmes, and one brand that’s … read

This article is part of a series intended to capture the key insights from the world’s best and most relevant loyalty programmes around the world. We review these programmes, explaining … read

“Chipotle” is the (actually hard-to-pronounce) brand name of the Mexican grill chain with over 2,500 restaurants in the United States, Canada, United Kingdom, France and Germany, all of which are company-owned and operated. Despite high profile challenges around food safety in recent … read

  In any country, but especially one as competitive as the United States of America, it’s a huge honour to be awarded the title of the nation’s favourite fuelling station. … read

Spain’s fuel brand Repsol is a leading global energy conglomerate, with operations in thirty seven countries, boasting an impressive nine decades in business. As well as an award-winning retail network of more than 3,500 service stations, Repsol … read

It’s a challenge to choose where to start when writing about KFC in China – the largest restaurant chain in the largest country in the world. It’s a company that has completely re-invented itself in … read

Like much of the media hype that accompanies innovation, the increasing presence of electric vehicles on our roads globally is accompanied by fear-mongering and predictions of the demise of convenience retail. A recent report by … read

What digital channels are the most effective way to drive traffic to your store? If you’re lucky enough to have stores in Norway or the UK, a partnership with the … read

Liquid Barcodes, the loyalty marketing expert, has become the go-to source for retailers in the convenience industry who wish to make O2O (online to offline) a strategic business imperative. Headed … read

In a world obsessed with customised espresso-based coffee, baristas are the people who craft personalised coffees to order for busy and often impatient customers. Highly skilled, yet in short supply, baristas are … read

In the world of food service it seems no food category will escape the inevitable march of robotic technology. Particularly relevant for repetitive tasks that don’t require a lot of … read

As a “strong convenience and food service provider” operating around 2,800 stores in various formats in six European countries, Valora is undoubtedly extremely busy all year round, ensuring its network of 15,000 … read

Asia is home to seventeen megacities – more than any other continent on earthso when it comes to innovation in urban convenience retail, this region is experimenting like nowhere else … read

It’s not many companies who can claim that 2.5 billion people use their products on any given day, so there is no doubt that the global giant Unilever has some of … read

At the end of 2017, the number one food retailer in The Netherlands – Albert Heijn– celebrated two major milestones. The first was its highest ever market share in over 130 years in business, achieved … read

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” This famous Charles Darwin quote … read

With Derek Gaskins, former Chief Customer Officer, Rutter’s As a newcomer to the convenience industry, living outside of the United States, I must confess I wasn’t aware of Rutter’s when it was … read

Experienced retail marketers are increasingly smart and savvy. Marketing channels have evolved dramatically to include sophisticated digital solutions alongside our traditional above-the-line and below-the-line campaigns, loyalty programmes, sponsorship and PR, … read

24 Seven is a round-the-clock convenience store format based in New Delhi, India. First unveiled in 2005, the business is an initiative by Modi Enterprises – one of India’s most successful conglomerates, with company revenues … read