Beacon technology used in tandem with customer-facing subscription car wash app revolutionizes the customer experience by providing a quick, convenient experience. Innovation is the key to continued growth and ensuring … read
Car wash programs are revenue drivers for convenience stores and fueling stations around the globe. Making sure the process is convenient and cost-effective for customers increases traffic and drives in-store … read
Reitan Retail is a retail group operating in the grocery, convenience and fuel sectors in the Nordic and Baltic region. It employs around 39,000 people across 3,800 stores in Norway, … read
Prepaid cards are, in our view, one of the biggest opportunities currently being missed by so many brands in convenience retail. Despite the success and simplicity of selling physical gift … read
Estonia is a charming country of just over 1.3 million people in Northern Europe and is consistently rated one of the most digitally advanced societies in the world. By way … read
As the first international convenience store brand to launch in Vietnam, Circle K has over a decade of expertise catering to the needs of the 96 million residents of this … read
Alimentation Couche‑Tard is a world leader in the convenience store and retail fuel industry, employing over 124,000 people across its network of almost 14,200 stores in 26 countries. While it’s best known internationally … read
For so many people, their favourite mornings begin with a great coffee they pick up on the way to work and perhaps a delicious baked croissant. It’s the perfect morning … read
As a coffee lover, few things are as delightful as my first morning sip of my favourite coffee from my favourite local café or convenience store. It’s a simple but … read
One of our favourite convenience store chains must be the Reitan Convenience, a retail group operating numerous respected brands and store formats that lead the market in every one of the … read
With a passion for delighting their customers in simple, fun and engaging ways, Stinker Idaho, has created a compelling app-based loyalty program. It’s designed as an easy and engaging way for customers … read
Brezelkönig is a popular food service chain of stores that sells delicious hand-made pretzels in over sixty locations throughout Switzerland. The concept was originally founded in 1985 and became part of … read
When a respected media brand like the Financial Times Adviser publishes an article explaining the reasons why “subscriptions models are good investments“, CEOs around the world assume they’re referring to … read
I truly love that feeling when my car is freshly washed and I drive out of the gas station feeling so proud of it, and it’s this sense of delight … read
In keeping with the Hawaiian island it’s named after, the entire menu of healthy food created by South African chain Kauai is extraordinarily colourful – a reflection of the natural beauty that … read
When we last wrote about Starbuck’s Rewards in 2019, we were of course hugely impressed with its ongoing growth to 16 million members in the US, and its innovative ideas to continue … read
Sunshine Gasoline Distributors, based in South Florida, was incredibly proud to rank in twentieth place on CSP’s 2020 list of leading convenience store retailers by store count in 2020, yet they are now … read
A fascinating feature of most loyalty eco-systems worldwide, with the notable exception of the USA, is the popularity of coalition programmes such as Nectar in the UK, Real Rewards in Ireland and the Payback programme in Germany, as well … read
Many of us have heard the idea that “data is the new oil” – a comment first made in 2006 by Clive Humby OBE, the globally renowned data scientist, mathematician and … read
While the UAE is not McDonald’s first international market to launch a Rewards programme, it was nonetheless exciting for me to see giant billboards recently here in my adopted home city of Dubai, announcing … read
Yuu Rewards is an innovative coalition loyalty programme launched in Hong Kong in July 2020. Connecting ten brands and over 2,000 stores, it has taken the Hong Kong Market by storm, recruiting … read