Garvey’s Centra Adare, Co Limerick, Ireland
Garvey’s Centra, located on the main street of Adare, about 30 minutes southwest of Limerick, in the south west of Ireland. The store offers a range of options from grab-and-go items to freshly prepared meals ready to heat or cook.
Renowned for its high-quality fresh food, superior customer service, and excellent value, Garvey’s Centra Adare achieves this through the dedication and skills of its employees, commitment to high standards in fresh food retailing, and support for the local Adare community.
Company and Brand Overview
Garvey Group started off with one Independent corner store in Dingle Co.Kerry in 1965. It expansion started when Garvey’s opened its first Supervalu store in Tralee Co. Kerry in 1990.
- Garvey Group now owns ten stores across the south of Ireland and three hotels in Dingle Co Kerry. Our stores includes large supermarkets, convenience stores and forecourts.
- Garvey Group has up to 800 employees with 50 of those working in our Adare store.
We have seven stores under the Supervalu brand and three Centra branded stores. Our stores are in counties Kerry, Cork, Waterford and Limerick.
Our stores are in Dingle, Listowel, Castleisland and Tralee in Co. Kerry. We have two stores in Dungarvan Co Waterford, One in Cobh Co Cork and three in Co Limerick located in Corbally, Newcastle West and Adare.
We purchased our Adare store in January 2021. We revamped the store in February 2023 to give our customers in Adare a 1st class fresh food shopping experience. This has being a major success with footfall and sales growing year on year since opening.
Store Photos
Store and Offer Overview
Garvey’s of Adare will be renowned for providing a first class quality fresh food offering, with superior customer service and excellent value. This will be achieved through the skills and wholehearted commitment of all our employees, our dedication to achieving the highest standards in fresh food retailing and by supporting the local community in Adare.
- Our store busiest in early mornings between 8am and 10am, lunch from 12pm to 2pm and evening from 5pm to 7pm.
- Our main food offers are on our food to go range, fresh crusty breads, Fresh cream cakes and treats from our stratch bakery, prepared by our kitchen meals and salads, Prepared by our butcher and fishmonger meals.
- We also have a huge range of Artisan meat, cheese and grocery lines that also stand out from our competitors.
We offer exceptional value across our fresh and Grocery lines with over 20% of our products on offer each week. Our value cycle changes every three weeks to give our customers a new offers across our range of products.
Layout and Retail Environment
Our store is 8000 sq. ft of retail space.
We have 2 entrances to our store at the front on the main road and at the side serving our car park located at the back of our store. Our park has 25 car park spaces. This includes a wheelchair space and a mother and baby space.
- In the front of our store we have a food to go offering and our fresh bakery . Our Deli, Butchers, Fish and Fruit and Veg running along the side of our store servicing and visible to both doors.
- At the back of our store we have some of our provisions, Dairy and frozen sections along with over 6000 Grocery lines running through the Centre of our store ending our shopping journey with our amazing off license.
We have an indoor seating area at the side of our store which seats 20 people and an outdoor seating area at the front of our store which seats 30 people.
- Our Bakery, Deli, Butchers and Fish are all serviced by our wonderful experts who pride themselves in offering customers the very best in locally sourced produce delivered to us on a daily basis.
With having the best customer service, technology has being a huge part in growing our business with 3 of our tills being fully serviced and we have 3 self service tills which gives our customers a choice of express checkout or to interact with our wonderful customer service team.
Customer Experience
Our customers shop with us because of our top quality fresh food offering.
We offer customer convenience from grab on the go, to freshly made cooked meals ready to heat up to freshly made food for tonight prepared by our experts and ready to cook. With this we have a wide range of grocery products so if going cooking from scratch we also have everything you need to cook at home.
Our store has up to 9000 lines between our fresh, ambient and off license range.
Our customers are blown away by the presentation of fresh food in our store and the choice they have. We have customers from all over the world each day stopping off on buses and driving through our village on vacation.
Our team takes a great sense of satisfaction when customers enter our store for the 1st time and say WOW!! This is something we enjoy but never take for granted as our team keeps developing each day to serve our customers the best.
We also have our local customer that we look after as our village has a population over 1200 people.
Our local customers have huge loyalty to us not just because of our wonderful store but also because we give back to our community in Adare. We sponsor our local GAA, soccer and rugby teams both mens and womens. We also support our local tidy towns, St Patrick’s day parade and much more small organisations and charities in the area.
Our customers are also delighted with our attitude and investment towards sustainability with our store fully fitted with LED lighting, new energy saving refrigeration, DRS recycling machine, composable shopping bags, solar panels and our new launched “to go coffee cup campaign”.
For us in Garvey’s of Adare “Its all about our community, as we have nothing without the community”.
Operational Excellence
In Garveys Adare we are all about empowering our people.
- We take great emphasis and time in creating leaders in our team.
- We spends lot of time to get to know our people and there families.
- We like to give our people flexibility in there work and trust in what they do.
When hiring new staff we don’t just look for past experience in retail or hospitality, we look for people that are willing to learn from our current team and are willing to try new ways in working and willing to adapt to a consent change in the market in retail. We look for people that want to get the best from themselves no matter what background or culture they come from.
Our store has over 50 employees from all cultures in the world and we have employees from 9 different Nationalities across the world. This helps our culture within our store as everyone is open and welcoming to each team member and this feeds down to our customer service.
- We encourage our team to be themselves.
- We encourage our team to be innovative and bring ideas to our store.
- Our attitude is there is no wrong answer or certain way in doing something, all ideas are brought to the table in our team meetings and everyone’s opinion matters and is taken into consideration when making decisions.
We find this excellent as our team takes pride in serving our customers the best in terms of quality, service and value.
Overall Performance
We are delighted with our store performance so far since taking over the store in January 2021.
Our store is in growth year on year every year since 2021 with our busiest periods being from the months of May through to October and festive periods such as Christmas, Easter and Halloween.
We put a lot of work into our occasions such as Valentines day, Mothers day, St Patrick’s day and this has being a huge success for us over the past few years with over 20% growth on these periods year on year.
Our fresh food is the success on our business as 50% of our sales is from our fresh food and convenience range.
This is huge for us as it allowed us to create more new jobs in our store with our employment moving from 30 employees in January 2021 to 50 Employees as of August 2024. This has created 20 new jobs in our store over the three years.
We have an average of 1500 transactions instore with each transaction having an averaging of 5 items on the receipt.
We look to grow our transaction count going into 2025 by 100 transactions daily as we grow our trade each week. We plan in doing this by continuing our first class fresh food offering to our customers, our superior customer service and exceptional value.
‘The Best Foodvenience Store in the World’ 2024