How 7-Eleven Boosts Efficiency, Profits and ROI with Titan Cloud Software

With more than 50,000 sites globally-including about 4,500 with fuel-7-Eleven needs a comprehensive, scalable solution to stay on top of their environmental compliance requirements. Enter Titan Cloud, a software platform that manages everything from environmental compliance, to fuel inventory, to facility maintenance and operations. This solution has helped 7-Eleven reduce environmental reserves, avoid fines, mitigate fuel variance and loss, and become much more effective in the management of vendors and workflows.

With Titan 7-Eleven manages all aspects of compliance, monitoring more than 100,000 sensors and over 600,000 test records in all states, provinces, and regions where they have filling stations. Titan’s platform houses all their compliance documentation and testing results, and Titan’s analytics tools identify key areas for improvement, such as inventory variance, inspections, and ATG management.

Ron Fulenchek, Senior Director of Gasoline, Environmental Compliance & Remediation for the chain, highlighted how Titan’s offerings help 7-Eleven accomplish all those goals and more.

Inventory Variance and Reconciliation

Titan’s solutions, Fulenchek said, have helped 7-Eleven tremendously when it comes to identifying and resolving inventory variance issues quickly. They have helped the chain detect and mitigate fuel loss, address sources of variance more efficiently, and manage monthly reconciliation reporting across the United States and Canada.

Titan’s solutions have also helped the chain automate reporting in a timely manner and follow appropriate municipal, state, and federal regulations.

“Titan has done a good job,” Fulenchek said. “There are some states that have certain rules and wording requirements on how the compliances forms look…Titan has been able to replicate the state forms so they are in the exact format the agencies need.”

Visual Inspections

Fulenchek asserts that 7-Eleven has very likely completed more visual inspections than anyone in the U.S., largely due to the volume of fuel stations that need to be inspected each month.

To accomplish these inspections, the company leverages Titan’s mobile application to quickly and easily enable team members (who are equipped with tablets) to access the appropriate equipment data, make necessary updates, and record any deficiencies.

“We’ve closed over 250,000 activities with Titan,” Fulenchek said. “That’s a lot of activities, but it really is an organised way to keep up with things. We use the activities function for things I’m not sure Titan is even aware of.”

ATG Device Management

At 7-Eleven, field contractors are used to make configuration changes to on-site ATGs, making compliance and data integrity more complicated to manage.

However, with Titan’s help, the chain was able to implement an alert system that allows them to see and track changes that are made by vendors and technicians in the field.

“We’re tied through Titan to our ATGs to throw off an alert for any parameter changes that are made to our ATGs,” Fulenchek said. “That comes back to our analyst in Dallas to look at, and if it’s something they know about and approve of, they can accept it.”

If the changes aren’t authorised, the chain can revert them and see information regarding who initiated the change. Titan’s ATG management capabilities also allow 7-Eleven to remotely push standardised parameters across stores without manually dispatching a technician to the site, which represents another of the countless ways the software solution can present real, quantifiable savings.

Scaling Up with Software Solutions

With over 4,500 fueling stations, 7-Eleven was finding it difficult to store and manage a large volume of paper records, which increased time to resolution when there was an incident, which ultimately led to increased fines and more downtime for the dispensers. Filing cabinets, reams of paper, and spreadsheets are all vulnerable to loss through human error, fire, and other disasters, which the chain experienced in 2003 when a large number of records were destroyed in a fire in an office in the U.S. state of Virginia. So Titan developed a new database and document management tool to help the chain alleviate the chaos associated with physical storage solutions.

7-Eleven has saved countless hours and millions of dollars with Titan’s solutions for inventory variance, visual inspections, ATG management, and document management. The system has allowed Fulenchek and his team to increase efficiency and scale their growth sustainably, enabling the chain to have confidence in their environmental compliance dozens of states and local jurisdictions throughout North America.

Titan’s success with 7-Eleven and other major brands has enabled them to significantly grow their customer base in recent years, including signing on with major global and regional chains such as EG Group and Yesway. Already monitoring more than 50% of the retail fuel throughput in the U.S., Titan looks forward to bringing their solutions to more convenience stores in markets throughout Europe and Asia-Pacific.

This article was adapted from a presentation given by Titan Cloud customer Ron Fulenchek, Director – Gasoline, Environmental Compliance & Remediation for 7-Eleven, at the NEIWPCC National Tanks Conference.

To learn more, reach out to customersuccess@titancloud.com or visit titancloud.com.